• Texas Animal Law Institute 2012

    Dear Friends of Animals:

    animal law conferenceThis year the Animal Law Institute will be held in Fort Worth on March 9, 2012.  Great speakers from around Texas and the U.S. will be giving talks on some fascinating animal law topics.  The Institute, which is put on annually by the Animal Law Section of the State Bar of Texas, is open to non-lawyers.  For more information or to sign up go to http://www.animallawsection.org/institute/  (the right side bar menu has registration, speaker, and hotel information). I hope to see you there!

  • Billing Practices for Horse Professionals

    EquineLawI work hard to meet my clients’ needs and expectations, and I have been very blessed with outstanding clients.   Other professionals, both lawyers and non-lawyers, have asked me how difficult it is to collect my bills. In my case, all of my clients are paid up! I do not have worry about outstanding account receivables or whether I have to turn clients over to collections or sue them for the money they owe.

    How is the possible? I believe it is because I have focused on good billing practices. These techniques work for any industry and I often recommend them to horse professionals that I advise:

    1. Send bills out TIMELY.Always bill on a monthly basis. Clients get angry when bills accumulate for months. They are used to paying bills on a monthly basis.
    2. Make sure that bills are ACCURATE.It is difficult to explain errors on a bill. Proof-read your bills. If there is an error, then you should review it, provide an explanation and fix it immediately. Equestrian sports are expensive. You want to express to your clients that you care about their budgets and want them to be able to continue in these sports.
    3. Bills should be EASY TO UNDERSTAND.Make sure they are clear and concise. How much is due each month and when it is due should be clearly stated.
    4. Provide SUFFICIENT DETAIL.Clients are more likely to pay if they understand what exactly they  are paying for.  You will need this for your records as well. If the board and care charge fluctuates every month, you should be able to describe why this occurs. Is the horse getting more supplements? Did the horse get worked more by a trainer? General guessing is not good enough.
    5. Simple PAYMENT INSTRUCTIONS.The purpose of a bill is to get payment. Make sure every bill states how clients are expected to pay. If you want payment to be mailed in, PROVIDE A SELF-ADDRESSED, STAMPED ENVELOPEfor the checks return. I have found that it is much easier for clients to drop a check in an envelope that is provided with a stamp, than it is for them to find their own envelope and stamp. If you allow for PAYPAL payments, state on each invoice how they can go to a website to submit a payment online.

    Good billing practices lead to getting paid by happy customers. Make it your goal for 2012 to implement some of these practices to improve your business.

    I work hard to meet my clients’ needs and expectations, and I have been very blessed with outstanding clients.   Other professionals, both lawyers and non-lawyers, have asked me how difficult it is to collect my bills. In my case, all of my clients are paid up! I do not have worry about outstanding account receivables or whether I have to turn clients over to collections or sue them for the money they owe.

    How is the possible? I believe it is because I have focused on good billing practices. These techniques work for any industry and I often recommend them to horse professionals that I advise:

    1. Send bills out TIMELY.Always bill on a monthly basis. Clients get angry when bills accumulate for months. They are used to paying bills on a monthly basis.
    2. Make sure that bills are ACCURATE.It is difficult to explain errors on a bill. Proof-read your bills. If there is an error, then you should review it, provide an explanation and fix it immediately. Equestrian sports are expensive. You want to express to your clients that you care about their budgets and want them to be able to continue in these sports.
    3. Bills should be EASY TO UNDERSTAND.Make sure they are clear and concise. How much is due each month and when it is due should be clearly stated.
    4. Provide SUFFICIENT DETAIL.Clients are more likely to pay if they understand what exactly they  are paying for.  You will need this for your records as well. If the board and care charge fluctuates every month, you should be able to describe why this occurs. Is the horse getting more supplements? Did the horse get worked more by a trainer? General guessing is not good enough.
    5. Simple PAYMENT INSTRUCTIONS.The purpose of a bill is to get payment. Make sure every bill states how clients are expected to pay. If you want payment to be mailed in, PROVIDE A SELF-ADDRESSED, STAMPED ENVELOPEfor the checks return. I have found that it is much easier for clients to drop a check in an envelope that is provided with a stamp, than it is for them to find their own envelope and stamp. If you allow for PAYPAL payments, state on each invoice how they can go to a website to submit a payment online.

    Good billing practices lead to getting paid by happy customers. Make it your goal for 2012 to implement some of these practices to improve your business.

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